Thank you for taking the time to read our shop policies. If you have questions regarding any of the information found here, please Contact Us
Unfortunately at this time we are unable to accept returns. Refunds are to be issued at our discretion. We are not responsible for the state of items once they have shipped. If your item(s) arrive broken, we cannot always guarantee replacement. We are not responsible for lost or stolen packages. If by chance you receive the incorrect order, please contact us immediately so we can issue you a refund and/or send the correct items at no additional shipping cost. Any concerns with your order must be made known to us within 48 hours of delivery.
After you complete your order, please allow 3-5 days of processing time. Once your order has shipped, you will receive a tracking number via your provided email address. Shipping time is roughly 3-5 business days. Please make sure your shipping address is entered correctly. We are not responsible for inaccuracies in the provided shipping information. If you need to change your shipping address after placing your order, please contact us immediately. We are unable to make changes once your order has shipped. We do not grant refunds for address inaccuracies. If you have questions regarding your shipped packages, please use the provided tracking information and contact the mail carrier directly.
We would love to hear from you! If you have questions or concerns regarding a purchase, please contact SalemsSpellShop@Gmail.com. We ask that you only use this email for questions. If you would like to make a comment or just say hi, please contact us through Instagram DM's or Facebook Messenger. If neither of those options work for you, send us an email!
PERSONAL INFORMATION WE COLLECT:
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information & email address. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?:
We use the Order Information that we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to communicate with you & provide you with information relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns.
We do not share your Personal Information. The only exception being to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by pressing the “Unsubscribe” button located in your emails.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 13.